FAQFrequently Asked Questions

  1. How do I know I'll receive my MUT Coins?
  2. How long do I have to wait until I receive my Madden 21 Coins?
  3. Who do you sell MUT Coins to?
  4. What payment options can I pay with?
  5. What is EA's tax in Madden and how does it affect me?
  6. What if I wanted a refund?
  7. I still have a question I'd like to ask?

1. How do I know I'll receive my MUT Coins?

As we are a registered limited company (Online Trade Solution LTD), we have a responsibility to uphold our reputation of being the best MUTStore to buy Madden Coins from.

In a market where virtual goods cannot be traced, our business is based on trust, word of mouth and reputation. Consequently, we have created a dedicated reviews page where ALL our previous customers have the opportunity to write their assessment on our services. Whether that's good of bad we cannot filter them. This is because we employ an independent reviews company known as Feefo to obtain these feedbacks on our behalf.

We boast a 99% satisfactory score from over 250 written reviews. Crediting our success to our instant coin delivery service, competitive prices, highest rated security measures and a loyal customer database.


2. How long do I have to wait to receive my Madden 21 Coins?

A matter of seconds! With thanks to our automated system it begins to search for your nominated player as soon as the order has been placed. It achieves this by searching the auction house for the name, position, team, buy now and bid price that has been inputted on our website during the buying stage. Once it confirms the identity of your card, it purchases it straight away. Thus, transferring the MUT Coins from our account to yours instantly.


3. Who do you sell MUT Coins to?

Due to the fact that the video game Madden is played worldwide, our customer base is also located worldwide. Therefore, we needed to be sure to accommodate different payment methods, languages, currencies and accessibility features and we have done!

We have successfully sold to over 135 different countries. Have a fully translated website that can be changed through the Google translator at the bottom of the page. With a currency selector available in the main menu navigation bar.


4. What payment options can I pay with?

As we have customers from all over the world, we needed to accept payments from every popular payment method and we have. Our website will accept ALL credit and debit cards such as; VISA, MasterCard, Maestro, American Express (AMEX), JCB or Diners Cards.

Additionally, we can also accept payment with electronic wallets such as PayPal or Skrill.

If you wish to sell the exact payment methods available to you, please proceed onto the checkout page where you can view and select the best option to you.


5. What is EA's tax in Madden and how does it affect me?

Within the Ultimate Team game mode, EA Sports have implemented a taxing system whereby they take 10% of the Madden 21 Coins received when you sell a player via the auction house. They do this to help combat inflation and ever-increasing player prices. Other than consumables, this is the only other money sink EA Sports can use.

Sadly, this means that if you choose to buy 100k MUT Coins, you will receive 90k after tax (10k being lost in their 10% tax fee). Consequently, we have added a tax calculator on each of the buy Madden Coins pages.

Therefore, if you have set your heart on obtaining a certain player that costs an exact amount and you need to understand how many Madden MUT Coins to buy, then our calculator will assist you in showing how much to buy.


6. What if I wanted a refund?

Sometimes there might be an unforeseen issue in delivering your cheap Madden Coins. Therefore, we will automatically try to contact you through your email address to resolve the issue. If by the seventh day after the transaction has occurred, we have been unable to fulfil your order, then we will refund your payment.

Until your MUT Coins have been delivered, you are fully entitled to request a full refund via the contact page

Once you're Madden coins have been delivered, there are no refunds available thereafter.


7. I still have a question I'd like to ask?

Still have a question? Then feel free to use our contact page, email us directly ([email protected]), or use the live chat widget for a real-time response. We aim to reply to all emails or contact form submissions within 24 hours.

Thank you!